Frequently Asked Questions

Eligibility

How do I know if I’m eligible?

If you are a National Grid customer in New York State, you are eligible!

I rent my home. Can I still participate in community solar?

Yes!

Getting Started

How do I get started?

Getting started is simple and will take less than 10 minutes using the Online Community Solar Subscription form You will need to supply your name, address, utility account number and your payment information. Once you subscribe, you are in the queue and will be assigned to the first available spot on a solar farm.

Do I need an online account with my utility to subscribe to community solar?

No. It is not a requirement that you have an online account with your electric utility.

Do I need to notify my utility if I sign up?

No. Your utility will continue to deliver your energy and you’ll maintain your account with them just as before.

How do I make sure my non-profit organization receives the $50 donation?

Once you subscribe to community solar with the organizations promo code and are assigned to a farm, your organization will automatically receive the $50 donation. Donations will be sent to the organization on a monthly basis.

General Solar Questions

What happens if there is a period of time with no sun? Will I lose power?

No. If there is no available output from the solar farm, your electricity will still be supplied from your utility provider as it is today. You will see no impact in your home.

Do I need to install solar panels on my home?

No. There are local solar farms where solar energy comes from. There is nothing to build or hookup. Your utility provider is already hooked up to the farm.

Does anyone come to my house/business to connect a line, or hook up equipment?

No. The process to connect you to a community solar farm is done virtually.

Will I be charged an upgrade fee if the solar energy company decides to upgrade their equipment?

No. Upgrades to the infrastructure and repairs to the equipment is the responsibility of the solar energy company.

Billing & Payment

Will I be billed for community solar on my current utility bill?

No. You will receive credits on your utility bill for your solar use. You will receive a monthly bill from the solar farm that you are assigned to.

Why do you need payment information?

We ask for your preferred payment method in order to sign up for our Bill Pay program since you will be paying your utility bill through our system. This process allows us to apply the savings from our community solar program.

What forms of payment do you accept?

We accept checking accounts and major credit cards. If you pay by credit card, you will be charged a 3% processing fee to cover credit card transactions.

Are there any fees for subscribing to community solar?

No. There are no fees or additional costs when subscribing to our community solar program.

Privacy & Security

Will my information be kept confidential?

Yes, your information is confidential and protected.

Payment Information. When purchasing community solar, you will be asked to submit payment information. This information is passed to our payment processing partners and is not collected or stored by ReWire.

What type of security is in place to keep my information secure?

Our payment processing and data collection partners maintain full compliance with the Payment Card Industry Data Security Standard (PCI DSS), a global mandate.

Can I transfer community solar to the new homeowner/renter?

No. Like other utilities, community solar is not transferable to the next owner

Power Outages

What should I do if my power goes out?

Follow the same process as you have today. Call your utility company to report the outage. The utility company still owns and operates the power lines that are connected to your home.

Canceling

Can I cancel community solar at any time?

Yes. You just need to provide 90 days’ written notice to cancel.

Do I pay a penalty if I don’t give the 90-day cancellation notice?

If you cancel without providing 90-day notice, you will be charged a one-time cancellation fee of $500.

Other ReWire Energy Services

Can ReWire Energy help me identify additional energy savings for my business?

Yes. ReWire Energy also offers Energy Advisory Services that can help your company identify additional energy savings and incentives. Insert contact info here.

Do any other solar companies offer a higher discount?

Prices are regulated by the PSC (Public Service Commission)